Recruiting crypto web3 & blockchain talent

Onboarding & Customer Due Diligence Team Lead

  • Blockchain
  • Compliance
  • Crypto

RecruitBlock is partnering with a crypto intelligence platform that has seen rapid growth. With Seed and Series A fundraising rounds completed and nearly 2m subscribers this company has an exciting growth plan. It’s now looking for an Onboarding & Customer Due Diligence Team Lead to build and manage a team of Analysts and Associates executing all customer onboarding, Know Your Customer (KYC) and Customer Due Diligence (CDD).

The Onboarding & Customer Due Diligence Team Lead, who will reporting into the VP Onboarding & Customer Due Diligence, will ensure that all aspects of business as usual client onboarding are robust, scalable and compliant with regulatory standards, balancing a customer-first approach with regulatory requirements and ensuring both compliance and a seamless user experience.

This role will be New York tristate (NY, NJ, CT) based starting WFH but transitioning to hybrid at a future point in time.

🚀 Hiring Company – Leading crypto intelligence platform.

Leveraging proprietary AI to systematically analyse blockchain transactions and deliver comprehensive digital asset data and analytics.

👐🏽 What’s on offer?

·  A competitive salary

·  Equity Compensation

·  Unlimited PTO

·  An innovative and forward-thinking environment and mission.

🧩 How will you spend your time at work?

· Manage the integration of industry-leading KYC and onboarding tools to enhance compliance, streamline processes, and improve scalability.

· Collaborate with VP Onboarding & Customer Due Diligence to continuously refine onboarding, KYC and CDD processes and ensure these processes align with regulatory frameworks such as AML, CTF and global data privacy standards etc.

· Manage the business as usual onboarding and due diligence processes, overseeing the team responsible for reviewing customer documentation, conducting identity verification and performing EDD for high-risk customers.

· Ensure the onboarding team is fully trained on the latest compliance protocols, regulatory changes, and industry best practices.

· Manager team KPIs and SLAs for onboarding processes to maintain both regulatory compliance and high-quality customer experiences.

· Ensure operations are aligned with all internal onboarding and KYC policies, procedures and workflows.

· Ensure policies are kept up to date with evolving regulatory requirements.

· Review onboarding policies and procedures to identify areas for improvement and ensure the highest standards of compliance.

· Manage risks associated with customer onboarding, including the management of politically exposed persons (PEPs) and high-risk individuals.

· Oversee the handling of customer escalations from Analyst and Associates.

· Ensure timely reporting of suspicious activities.

· Regularly report onboarding and KYC metrics, trends, and findings to VP Onboarding & Customer Due Diligence.

· Develop and maintain robust onboarding reports that highlight performance, regulatory adherence and operational efficiency.

· Continuously assess and improve onboarding workflows to enhance efficiency.

⭐ Here’s what you’ll bring to this Onboarding & Customer Due Diligence Team Lead role in New York;

· Proven experience in leading customer onboarding, KYC and DD teams, particularly within the crypto, fintech, or financial services industries.

· Demonstrated success in implementing and optimizing KYC tools and processes.

· Strong team leadership skills with experience managing teams in a fast-paced, high-growth environment.

· Strong analytical and problem-solving skills, with the ability to balance regulatory compliance with delivering a positive customer experience.

· Excellent communication skills, capable of collaborating effectively with cross-functional teams and presenting complex compliance matters to senior management and external stakeholders.

· Meticulous attention to detail, ensuring accuracy in compliance processes, policy development, and regulatory reporting.

· Ability to manage multiple priorities and deliver results under tight deadlines in a rapidly changing environment

🤝 Interview process

· Interview with our Talent Acquisition Specialist (30 min).

· Interview with Chief Compliance Officer (60 min).

👍🏾 Next steps

Reach your full potential in this Onboarding & Customer Due Diligence Team Lead based in New York. You can apply for Onboarding & Customer Due Diligence Team Lead by submitting your CV to our international recruiters.

👍🏾 Next steps

Reach your full potential in this Market Surveillance & Transaction Monitoring Analyst based in New York. You can apply for Market Surveillance & Transaction Monitoring Analyst by submitting your CV to our international recruiters.

🤟🏼 Helpful crypto blockchain & web3 links

Interested in jobs in innovation but not this one – check out other vacancies. If you’re looking to hire the hottest talent – take a look at what we dosuccessful placementsnews or follow us on LinkedIn or X. For industry news follow Cointime Coindesk Cointelegraph CoinMarketcap or take a look at attending upcoming crypto web3 & blockchain events, maybe we’ll see you there!

WAGMI January 22-24, Miami, Florida | Crypto Gathering 2025 January 30-February 1, Miami Beach, Florida | Digital Assets Forum February 3, Bishopsgate, London, UK | Consensus Hong Kong February 18-20, HKCEC, Hong Kong | Digital Assets Week Hong Kong February 27, Kowloon, Hong Kong | Crypto Expo Europe March 2-3, Bucharest, Romania | Next Block Expo March 19-20, Warsaw, Poland | DC Blockchain Summit March 26, Washington, DC | Paris Blockchain Week April 8-10, Paris, France | Canada Crypto Week May 11-17, Toronto, Canada | Blockchain Futurist Conference Toronto May 13, Toronto, Canada | ETHWomen May 13, Toronto, Canada | Consensus Toronto May 14-16, Toronto, Canada | Digital Assets Week New York May 20-21, New York, U.S. | Bitcoin 2025 Las Vegas May 27-29, Las Vegas, NV | ICMA Annual General Meeting & Conference 2025 June 4-6, Frankfurt, Germany | Crypto Valley Conference June 5-6, Switzerland | Permissionless IV June 24-26, New York, U.S. | Ethereum Community Conference June 30 – July 3, Cannes, France |Rare Evo 2025 August 6-10, Las Vegas, NV | CBDC Conference September 9-11, Nassau, Bahamas | Korea Blockchain Week 2025 September 22-27, Seoul, Korea| Blockchain Life 2025 October 28-29, Dubai, UAE

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