IT Corporate Desktop Support Vacancy
- Gibraltar | Remote
- Technology & Software
RecruitBlock is partnering with a strong organisation with multiple international brands which dominate the online casino space, who are seeking a IT Corporate Desktop Support for their Gibraltar operation.
The company operates multiple brands and has a mission to offer an unsurpassed gaming experience to all customers. This is an opportunity to join a creative business that promotes accountability for achieving goals and an open, honest business culture. The role will include hybrid working with an annual allocation of work-from-home days along with flexibility around core working hours.
As IT Corporate Desktop Support in Gibraltar you’ll be responsible for providing 1st and 2nd level support for networks, servers, desktops, printers and mobile devices.
✔ Award Winning Online Casino ✔ International Company ✔ Gibraltar Hybrid Role
Role
✔ Provide 1st and 2nd level support, monitoring, debugging and escalating issues to 3rd level as required. ✔ Troubleshooting issues with Servers, Desktops, Laptops, Printers and Mobile devices. ✔ System monitoring to ensure continuous operation within required tolerances. ✔ Desk/PC move configurations. ✔ Undertaking root cause analysis and debugging to resolve issues where possible. ✔ Assisting with problem management where required. ✔ Working with infrastructure team and 3rd party vendors to determine resolutions. ✔ Resolve and act upon issues raised by the business via Service desk as quickly and accurately as possible so as to minimise outstanding support incidents. ✔ Out of hours availability for 3rd level Escalation of production issues per the Escalation Policy. ✔ Managing project deadlines as part of a team or on your own.
Skills
✔ Proven technical support experience or an equivalent IT specialist role within a high-volume transaction environment. ✔ Awareness of ITIL – support and restore.. ✔ Experience with supporting Microsoft desktop OE (Windows 10/11). ✔ Experience with administering and/or supporting Printers and Peripherals. ✔ Experience with supporting MS Active Directory. ✔ Experience working with O365, providing support to end-users. ✔ Troubleshooting and analytical with the ability to problem-solve various queries. ✔ Understanding of Service desk / Incident / Problem management principles. ✔ Knowledge of Change / Release / Configuration technologies and processes. ✔ Understanding of technical components and technical interdependencies. ✔ Apply problem-solving techniques to achieve organizational goals. ✔ Actively participate as a member of a team. ✔ Ability to self-manage to achieve tasks.
IT Corporate Desktop Support in Gibraltar | Gibraltar Vacancy | Flexible Working in Gibraltar
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