Onboarding & Customer Due Diligence Team Lead

RecruitBlock is partnering with a crypto intelligence platform that has seen rapid growth. With Seed and Series A fundraising rounds completed and nearly 2m subscribers this company has an exciting growth plan. It’s now looking for an Onboarding & Customer Due Diligence Team Lead to build and manage a team of Analysts and Associates executing all customer onboarding, Know Your Customer (KYC) and Customer Due Diligence (CDD).

The Onboarding & Customer Due Diligence Team Lead, who will reporting into the VP Onboarding & Customer Due Diligence, will ensure that all aspects of business as usual client onboarding are robust, scalable and compliant with regulatory standards, balancing a customer-first approach with regulatory requirements and ensuring both compliance and a seamless user experience.

This role will be New York tristate (NY, NJ, CT) based starting WFH but transitioning to hybrid at a future point in time.

🚀 Hiring Company – Leading crypto intelligence platform.

Leveraging proprietary AI to systematically analyse blockchain transactions and deliver comprehensive digital asset data and analytics.

👐🏽 What’s on offer?

·  A competitive salary

·  Equity Compensation

·  Unlimited PTO

·  An innovative and forward-thinking environment and mission.

🧩 How will you spend your time at work?

· Manage the integration of industry-leading KYC and onboarding tools to enhance compliance, streamline processes, and improve scalability.

· Collaborate with VP Onboarding & Customer Due Diligence to continuously refine onboarding, KYC and CDD processes and ensure these processes align with regulatory frameworks such as AML, CTF and global data privacy standards etc.

· Manage the business as usual onboarding and due diligence processes, overseeing the team responsible for reviewing customer documentation, conducting identity verification and performing EDD for high-risk customers.

· Ensure the onboarding team is fully trained on the latest compliance protocols, regulatory changes, and industry best practices.

· Manager team KPIs and SLAs for onboarding processes to maintain both regulatory compliance and high-quality customer experiences.

· Ensure operations are aligned with all internal onboarding and KYC policies, procedures and workflows.

· Ensure policies are kept up to date with evolving regulatory requirements.

· Review onboarding policies and procedures to identify areas for improvement and ensure the highest standards of compliance.

· Manage risks associated with customer onboarding, including the management of politically exposed persons (PEPs) and high-risk individuals.

· Oversee the handling of customer escalations from Analyst and Associates.

· Ensure timely reporting of suspicious activities.

· Regularly report onboarding and KYC metrics, trends, and findings to VP Onboarding & Customer Due Diligence.

· Develop and maintain robust onboarding reports that highlight performance, regulatory adherence and operational efficiency.

· Continuously assess and improve onboarding workflows to enhance efficiency.

⭐ Here’s what you’ll bring to this Onboarding & Customer Due Diligence Team Lead role in New York;

· Proven experience in leading customer onboarding, KYC and DD teams, particularly within the crypto, fintech, or financial services industries.

· Demonstrated success in implementing and optimizing KYC tools and processes.

· Strong team leadership skills with experience managing teams in a fast-paced, high-growth environment.

· Strong analytical and problem-solving skills, with the ability to balance regulatory compliance with delivering a positive customer experience.

· Excellent communication skills, capable of collaborating effectively with cross-functional teams and presenting complex compliance matters to senior management and external stakeholders.

· Meticulous attention to detail, ensuring accuracy in compliance processes, policy development, and regulatory reporting.

· Ability to manage multiple priorities and deliver results under tight deadlines in a rapidly changing environment

🤝 Interview process

· Interview with our Talent Acquisition Specialist (30 min).

· Interview with Chief Compliance Officer (60 min).

👍🏾 Next steps

Reach your full potential in this Onboarding & Customer Due Diligence Team Lead based in New York. You can apply for Onboarding & Customer Due Diligence Team Lead by submitting your CV to our international recruiters.

👍🏾 Next steps

Reach your full potential in this Market Surveillance & Transaction Monitoring Analyst based in New York. You can apply for Market Surveillance & Transaction Monitoring Analyst by submitting your CV to our international recruiters.

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