VP of Onboarding & Customer Due Diligence

RecruitBlock is partnering with a crypto intelligence platform that has seen rapid growth. With Seed and Series A fundraising rounds completed and nearly 2m subscribers this company has an exciting growth plan. It’s now looking for a VP/AVP of Onboarding & Customer Due Diligence to lead the development and execution of its customer onboarding, Know Your Customer (KYC) and Customer Due Diligence (CDD) framework.

The VP/AVP of Onboarding & Customer Due Diligence will work closely with the Chief Compliance Officer (CCO) and will ensure that onboarding processes are robust, scalable and compliant with global regulatory standards. You will need to balance regulatory requirements with a customer-first approach, ensuring both compliance and a seamless user experience.

This role will be New York tristate (NY, NJ, CT) based starting WFH but transitioning to hybrid at a future point in time.

🚀 Hiring Company – Leading crypto intelligence platform.

Leveraging proprietary AI to systematically analyse blockchain transactions and deliver comprehensive digital asset data and analytics.

👐🏽 What’s on offer?

·  A competitive salary

·  Equity Compensation

·  Unlimited PTO

·  An innovative and forward-thinking environment and mission.

🧩 How will you spend your time at work?

· Drive the integration of industry-leading KYC and onboarding tools to enhance compliance, streamline processes, and improve scalability.

· Collaborate with CCO to design, implement and continuously refine onboarding, KYC and CDD processes. Ensure these processes align with regulatory frameworks such as Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF) and global data privacy standards (GDPR, etc.).

· Lead and manage the onboarding and due diligence function, overseeing the team responsible for reviewing customer documentation, conducting identity verification, and performing enhanced due diligence (EDD) for high-risk customers.

· Ensure the onboarding team is fully trained on the latest compliance protocols, regulatory changes, and industry best practices.

· Establish key performance indicators (KPIs) and service level agreements (SLAs) for onboarding processes to maintain both regulatory compliance and high-quality customer experiences.

· Develop and implement comprehensive onboarding and KYC policies, procedures, and workflows that adhere to global regulatory requirements.

· Ensure policies are kept up to date with evolving regulatory requirements, including FATF guidelines, OFAC sanctions, and other jurisdictional regulations relevant to crypto exchanges.

· Conduct regular audits and reviews of onboarding policies and procedures to identify areas for improvement and ensure the highest standards of compliance.

· Partner with internal stakeholders, including compliance, legal, risk, and product teams, to ensure seamless integration of onboarding and KYC processes into the broader compliance framework.

· Collaborate with the risk and legal teams to identify and mitigate risks associated with customer onboarding, including the management of politically exposed persons (PEPs) and high-risk individuals.

· Oversee the handling of high-risk customer escalations, including enhanced due diligence (EDD) for high-risk customers, PEPs, and other complex cases requiring additional scrutiny.

· Ensure timely reporting of suspicious activities, risk assessments, and adherence to regulatory filing requirements when necessary.

· Regularly report onboarding and KYC metrics, trends, and findings to senior leadership, ensuring transparency in the customer onboarding process and identifying areas for optimization.

· Develop and maintain robust onboarding reports that highlight compliance performance, regulatory adherence, and operational efficiency.

· Continuously assess and improve onboarding workflows to enhance efficiency while maintaining compliance with the business’s risk-based approach to customer onboarding.

⭐ Here’s what you’ll bring to this VP/AVP of Onboarding & Customer Due Diligence role in New York;

· Proven experience in leading customer onboarding, KYC, and due diligence teams, particularly within the crypto, fintech, or financial services industries.

· Demonstrated success in implementing and optimizing KYC tools and processes, working closely with senior compliance leadership.

· Exceptional leadership skills with experience managing teams in a fast-paced, high-growth environment

· Strong analytical and problem-solving skills, with the ability to balance regulatory compliance with delivering a positive customer experience.

· Excellent communication skills, capable of collaborating effectively with cross-functional teams and presenting complex compliance matters to senior management and external stakeholders.

· Meticulous attention to detail, ensuring accuracy in compliance processes, policy development, and regulatory reporting.

· Ability to manage multiple priorities and deliver results under tight deadlines in a rapidly changing environment

🤝 Interview process

·  Interview with our Talent Acquisition Specialist (30 min).

· Interview with Chief Compliance Officer (60 min).

·  Final interview with CEO (60 min).

👍🏾 Next steps

Reach your full potential in this VP/AVP of Onboarding & Customer Due Diligence based in New York. You can apply for VP/AVP of Onboarding & Customer Due Diligence by submitting your CV to our international recruiters.

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