Client Relationship Manager

The RecruitBlock team is seeking a Client Relationship Manager for a leading Gibraltar regulated challenger bank with a proven track record in e-money solutions. As Client Relationship Manager you will be responsible for building and preserving trusted relationships with Clients, commercially managing partnerships with a portfolio of FinTech clients.

It’s an exciting time to be a part of this new phase of growth with innovative banking solutions with this cutting-edge Fintech leader.

This role is office based in Gibraltar with office based working.

🚀 Hiring Company – An international listed Fintech

For the last 15+ years the bank has served innovative Clients through e-money products and payment services. As a leader in the industry it sets the standard for excellence in the payments sector and it is now expanding its banking product range to offer digital corporate banking services.

👐🏽 What’s on offer?

·   A competitive salary

·   Pension.

·   A diverse, inclusive and international work environment.

🧩 How will you spend your time at work?

· Plan and manage the day to day running of the assigned Client portfolio.

·   Understand Clients’ needs and develop strategies to address these needs.

·   Provide an escalation point for Clients during and post implementation.

·   Participate in third party meetings and networking events as required.

·   Building & maintaining strong relationships with the partner network.

·   Attend conferences, expos and networking events as required.

·   Ensure visibility in the market.

·   Comprehensive understanding of Mastercard and Visa scheme rules.

·   Promote Client growth, retention and promotion.

·   Focus on client growth goals and help them reach their goals.

·   Deliver training for clients to support the launch of new and existing programs or initiatives.

·   Navigate the Bank on behalf of the Client and be a client advocate internally.

⭐ Here’s what you’ll bring to this Client Relationship Manager role in Gibraltar;

· Account management experience.

·   BIN sponsorship knowledge, can be from payment processing, card issuing, or Alternative Methods background.

·   A natural communicator with an effortless ability to communicate effectively and quickly with strong communication skills across multiple internal & external stakeholders – understanding cultural differences.

·   Flexibility to perform in an ever-changing work environment.

·   A desire to professionally be at the forefront of change.

·   Awareness of brand and marketing strategy and ability to cultivate and communicate the business’s purpose.

·   Strategic thinker with an analytical mind and strong problem-solving skills.. 

·   Ability to rapidly understand issues in the different vertical.

·   Ability to approach client relationships with empathy; recognise emotions, accept interpretations, different points of view and expectations.

🤝 Interview process

·   Interview with our Talent Acquisition Specialist (30 min).

·   Interview with Hiring Manager (60 minutes).

·   Final interview with HR (30 min).

👍🏾 Next steps

Reach your full potential in the London banking industry with this incredible Client Relationship Manager opportunity. You can apply for Client Relationship Manager by submitting your CV to our Gibraltar recruiters.

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