CRM Retention Specialist

Gibraltar
Marketing

We are recruiting an iGaming CRM Retention Specialist in Gibraltar:

The CRM Retention Specialist have responsibility for optimising Casino CRM activity, implementing online gaming customer communications that enhance customer user experience, engagement and commercial KPI’s.

✔ Industry Leader ✔ iGaming ✔ International

Role

✔ Propose campaigns that support the Casino CRM team to achieve KPI’s and targets. ✔ Conduct situational analysis to assess competitiveness across iGaming and online gaming markets. ✔ Perform analytics to identify gaming customer insights and online gaming business opportunities. ✔ Leverage data insights to propose A/B testing to optimise casino and online gaming campaigns. ✔ Support the definition of the Casino CRM contact plan. ✔ Design customer-focused multi-channel communications that enhance casino and online gaming experience. ✔ Create briefs to produce marketing assets for CRM. ✔ Coordinate the production of iGaming marketing materials and online casino campaigns. ✔ Ensure a high level of QA is maintained. ✔ Define target online gaming audiences and campaigns via CRM and marketing tools. ✔ Monitor and own live campaign performance against expectations. ✔ Support the marketing team with escalations. ✔ Implement CRM and Marketing best practices according to strategic and technical guidance. ✔ Review success factors and opportunities for optimisation within online gaming. ✔ Provide regular feedback on processes and tooling.

Skills

✔ Proven experience in a similar marketing position within Online Gaming.

✔ Expert experience within online gaming, preferably online Casino essential.

✔ Analytical with a data and detail focused approach within iGaming.

✔ Organised, pro-active and able to prioritise within a fast paced online gaming environment.

✔ Expert knowledge of CRM strategies, tools and channels in an online gaming environment.

✔ Ambitious and eager to learn with a focus on and interest in marketing and customer engagement within Online Gaming.

✔ Able to interpret data and drive business conclusions within online gaming.

✔ Excellent communication skills and a strong team player.

✔ Tech-savvy with strong interest for career progression and a passion for online gaming.

Innovative | iGaming | Relocation to Gibraltar

Follow RecruitBlock on LinkedIn, Twitter or Facebook

Apply for this Role:

We are no longer accepting applications for this role.

Please view our live jobs to see current opportunities.

View Live Jobs

Latest Vacancies

Head of Structured Solutions
- Digital Assets Financial Institution
Head of Structured Solutions Head of Structured Solutions for a regulated digital-assets financial institution, working remotely. Location: Remote UTC +/-4 Working model: Fully remote Engagement model: Services agreement Reporting Line:...

View Job & Apply
Institutional Sales Lead, Digital Assets
- International Web3 & Digital Assets
Institutional Sales Lead, Digital Assets Location / working model: International | Remote with regional travel About the Organisation An international Web3 and digital-assets organisation is expanding its work with financial institutions, fintech...

View Job & Apply
Director, Digital Assets Finance Operations
- Growing Digital Assets Business
Director, Digital Asset Finance Operations Location / working model: United States | Remote About the Organisation A growing digital-assets business operating across tokenised products, payments and market infrastructure is strengthening its...

View Job & Apply
Director of Digital Assets Compliance
- Regulated International Financial Services Organisation
Director of Digital Asset Compliance Location / working model: United States | Remote or hybrid About the Organisation A regulated international financial-services organisation is expanding its digital-asset and payments capability. The business...

View Job & Apply
Audit Partner
Audit Partner Audit Partner for an international digital assets audit and attestation organisation expanding into the United States. Location: United States Compensation: Partner-level compensation and long-term upside aligned to the success of...

View Job & Apply
Marketing Lead
- Institutional Digital Asset Infrastructure Provider
Marketing Lead Location: United States Working Model: Remote The Business RecruitBlock is partnered with an institutional digital asset infrastructure provider to appoint a Marketing Lead. The business supports banks, exchanges, custodians, wallets...

View Job & Apply
Legal Counsel
- High Growth FinTech
Legal Counsel Location: Europe Working model: Hybrid /Remote The Business RecruitBlock is partnered with a high-growth financial technology company to appoint a Legal Counsel. The business is building institutional infrastructure for faster and...

View Job & Apply
GTM Sales Manager
- High Growth Financial Technology
GTM Sales Manager Location: Europe Working model: Hybrid / Remote The Business RecruitBlock is partnered with a high-growth financial technology company to appoint a GTM Sales Manager. The business is building institutional infrastructure for the...

View Job & Apply