Customer Success Manager Vacancy
RecruitBlock is recruiting for a Customer Success Manager vacancy for an international blockchain software development company with offices in Málaga, Spain.
This blockchain leader specialises in building enterprise crypto treasury management solutions that enable companies to integrate digital assets into their payroll, treasury and financial operations.
This Customer Success Manager role would be based in Málaga providing hybrid office and work from home arrangements with two days per week required in the office.
In this Customer Success Manager role you will be joining a fast-paced, flexible and innovative environment, working alongside a passionate and knowledgeable team to ensure all customers (mostly business and enterprise customers) have an optimal experience at all points of their journey. You’ll be required to build in-depth knowledge and understanding of customers needs, bridging gaps between sales and support and ensuring strong longstanding business relationships are built that optimise customer life time value.
✔ Blockchain ✔ Crypto ✔ Málaga
✔ Build an in-depth knowledge and understanding of customers. ✔ Guide customers through the onboarding process. ✔ Educate customers on how to get the best out of their product. ✔ Nurture relationships with existing and pipelined customers to enhance loyalty. ✔ Ensure customers are satisfied with their product and service. ✔ Work to fix issues, before they become issues. ✔ Where there is dissatisfaction, work to change this into satisfaction. ✔ Gather data, analyse and share it with stakeholders to ensure the best outcomes for customers.
Skills ✔ Demonstrable experience within a similar role. ✔ Previous success in a crypto / blockchain / SaaS / FinTech business. ✔ Passion for customer experience. ✔ Excellent empathy and communication skills. ✔ Great relationship builder. ✔ Problem solver and analytical mind. ✔ Previous experience successfully building and managing teams. ✔ Ability to grasp technical concepts and translate these into simple language. ✔ High organisation, prioritisation and trust levels. ✔ Willingness to travel internationally as required (once per quarter).
Málaga | Crypto | Blockchain
Apply Now for Customer Success Manager Vacancy, Contact us, check out the latest industry news here, all vacancies, services or follow RecruitBlock on Reddit, LinkedIn, Twitter or Facebook
Apply for this Role:
We are no longer recruiting for this postion. Please see our jobs page to see our latest oppurtinites.
Marketing Operations Manager
RecruitBlock is recruiting a Marketing Operations Manager for a global company that simplifies crypto. It is the mission of this trailblazer to make it as easy to use crypto as ecommerce today. 🚀 Hiring Company – An international listed...
Corporate Relationship Manager
RecruitBlock is recruiting for a Corporate Relationship Manager (Banking) for a leading Gibraltar regulated challenger bank with a proven track record in e-money solutions. It’s an exciting time to be a part of this new phase of growth with...
RecruitBlock is recruiting for a Compliance Officer for one of the leading international providers of professional business services in Gibraltar. This Gibraltar based company provides a range of professional and financial services including...
RecruitBlock is recruiting for a Legal Secretary for Gibraltar’s leading financial services company. With its friendly team of sector experts, this company provides a range of financial and professional services including company management,...
Group Management Accountant
RecruitBlock is recruiting for a Group Management Accountant for Gibraltar’s leading financial services company. With its friendly team of sector experts, this company provides a range of financial services including company management, trust,...
RecruitBlock is recruiting a Crypto Broker for an established Crypto / Bitcoin brokerage operating for nearly 10 years. They are seeking a Crypto Broker for their Gibraltar business, which is regulated by the GFSC. 🚀 Hiring Company –...
RecruitBlock is recruiting for an Accountant vacancy in Gibraltar. We’re supporting the recruitment and finance teams’ accelerated growth, delivering timely, efficient financial advice and management to the companies’ wider global web3...
RecruitBlock is recruiting for an Accountant vacancy in London. We’re supporting the recruitment and finance teams’ accelerated growth, delivering timely, efficient financial advice and management to the companies’ wider global web3...