Operations Support Analyst
- Crypto Exchange
We are exclusively partnering with one of the leading operators of institutional exchanges for FX and crypto currency trading with offices in Gibraltar. A regulated group with a global client base, it delivers efficient market structure and transparent, precise and consistent execution to all market participants. It’s regulated institutional spot crypto currency exchange allows global institutions to acquire, trade and hold the most liquid digital assets safely and securely and has been recognised as an industry leading exchange in several benchmark reports.
As Operations Support Analyst you will act as a first line support for clients, covering a range of asset classes including Spot FX and Spot Cryptocurrencies.
✔ Crypto ✔ FX ✔ Regulated in Gibraltar
✔ Maintain and monitor the operation of exchanges and platforms and ensure orderly markets.
✔ Monitor pricing by liquidity providers and liaise with relevant trading teams.
✔ Troubleshoot queries and issues raised by clients.
✔ Provide technical support to clients and technology providers.
✔ Produce and distribute daily, weekly and monthly reports, and analyse data to provide ad hoc reports.
✔ Execute daily reconciliations and settlement reporting.
✔ Escalate and provide thorough details of trade issues to relevant teams.
✔ Monitor Member Credit Limits.
✔ Investigate and resolve pricing and trade queries/breaks, and perform trade reconciliations throughout the day.
✔ Triage incidents and requests in line with processes.
✔ Build strong relationships with clients and third-party vendors.
✔ Maintain operational and technical documentation including process documents and market information documents.
✔ Liaise closely with various internal teams including Operations, Sales, IT/Development, Compliance and Finance.
✔ Ability to provide clear, efficient, and concise communication.
✔ Ability to work from Gibraltar office.
✔ Ability to understand complex financial products, including corporate actions.
✔ Excellent written and verbal communication skills.
✔ Able to understand Exchange technology and technical concepts.
✔ Willing to work shifts split across a 5-day work week (UK and US business hours, Monday to Sunday)
✔ Independent worker, a self-starter, innovative and a team player.
✔ Enthusiasm to take on new tasks and flexibility in working to meet deadlines.
✔ Drive and determination, ability to work in a dynamic, fluid organisation.
✔ High level of professionalism in the workplace.
✔ University degree or equivalent desirable.
✔ Experience working in an operational and/or technical support role beneficial.
✔ Experience in or knowledge of the financial sector and the trade life cycle helpful.
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